Guest Guidelines
Studio Policies
To maintain the serene atmosphere of our studio and ensure the highest quality of service for every guest, we kindly ask that you review our guidelines before your appointment.
Cancellation Window
We value your time and our artists' schedules. Appointments with Alana must be cancelled or rescheduled at least 24 hours prior to the appointment time; appointments with Yuzu (Salina) at least 12 hours prior.
Appointments cancelled or rescheduled inside that window will forfeit their deposit. Guests booked with Alana inside her 24-hour window may still carry the deposit over by moving the visit to Yuzu (Salina) with at least 12 hours' notice. No-shows will be charged 100% of the service cost.
Late Arrivals
Please arrive 5 minutes prior to your scheduled time to settle in. We offer a 15-minute grace period.
Arrivals later than 15 minutes may result in a shortened service time or a full cancellation to ensure the next guest's appointment begins on schedule.
Refills
To maintain the integrity of our lash designs, refills are required every 2 to 3 weeks. You must have at least 40% of your lash extensions remaining to qualify for a refill.
Anything beyond 4 weeks or less than 40% retention will be considered a full set.
Deposits
A non-refundable deposit of $40 is required for all new client bookings and full sets. This deposit is applied toward your final service total on the day of your appointment.
Deposits are collected at the time of booking and can be transferred once if rescheduled within your artist's notice window (24 hours for Alana, 12 hours for Yuzu/Salina). Cancellations or changes inside that window will forfeit the deposit.
Patch Tests
For first-time guests or those with sensitive eyes, we highly recommend a patch test 24 to 48 hours before your scheduled appointment. This ensures your comfort and safety with our medical-grade adhesives.
Please contact the studio directly to schedule a complimentary test.